William Klein

April 2, 2014

Knock Knock

Filed under: phishing,SPAM — wklein @ 8:46 am

Who’s there?

The Webmaster bringing you tidings of great spamness to my inbox. I have to laugh at this one since I once held the title of “Webmaster” many many moons ago. Back when the web was still in the toddler years, I played a role in keeping all things web afloat with James, Simon and Dave. I was probably the least talented of the 4 of us, but they knew their stuff and I learned a great deal from them.

Back to the task at hand: ripping the latest spam message to shreds. Note the horrible use of grammar in the green box. Just… wow.

I love the contradicting thoughts on Administrator vs. Webmaster. Who is really in charge of he account? The administrator or the webmaster? Maybe they are one in the same?

March 20, 2014

Consistency at the Cost of Convenience

Filed under: Uncategorized — wklein @ 5:18 pm

Google has decided to do away with the branded pages for Google logins. I was used to telling folks to go to valpo.edu/gmail and logging in with their firstname.lastname. We’ll have to now tell them they need their @valpo.edu attached to the address. The website is prompting users to add the @domain on to their email address, but not everyone is going to catch that. Plus, it won’t look as polished or branded as before. Google is moving towards consistency for their end users rather than convenience for them.

For more info, please visit: http://googleappsupdates.blogspot.com/2014/01/new-sign-in-page-for-google-apps.html

February 14, 2014

Valentine Phishing

Filed under: phishing — wklein @ 10:33 am

Happy Valentines/Phishing Day!

Today’s crappy attempt to grab your login information has been brought to you by Hallmark, the 2014 Sochi Games and those little hearts that taste like chalk but have cute little love notes on them.

Apparently, the Webmaster is now the Mail Administrator and has nothing better to do than to help re-validate your email account.  Ha, that was a good one.  I almost thought that we still had a webmaster.

A link to Re-Validate you account was in the email.  Thought about clicking on that, but acted wisely and did not.

OOOOOO…. A red NOTE!  This must be important.  I’ll continue reading…  ”Failure to comply…” must be official. “…loss of your account within the next 24 hours.”  Wait, it’s not immediate?  Earlier you said that “you will not be able to receive new emails until you Re-Validate it.”  I’m now confused.

I always sign off on my email by typing “Signed By ______”  So official.

And since when does a department need to Copyright their emails.  *sigh*

Screen Shot 2014-02-14 at 9.07.08 AM

January 24, 2014

SIGUCCS 2014 Paper Ideas

Filed under: SIGUCCS — wklein @ 6:03 pm

I have been throwing around some ideas for my next presentations and papers for SIGUCCS 2014 in Salt Lake City, Utah next November.

  • “Always to Blame, Rarely at Fault” – will touch on themes such as professionalism, pride, humility and hopefully, some humor.
  • Steampunk as it relates to IT Departments in Higher Ed, circa 2013 and beyond
  • Panel Presentation on Digital Signage

January 22, 2014

Late Jan 2014 IRS.gov Phishing Scam

Filed under: phishing — wklein @ 4:09 pm

Uh-oh.  I got an email from the IRS.  Am I in trouble?  Chances are….probably not.  The email is spoofed from an internal Valpo.edu address so Google mail thinks it is kosher from the start.  The links to irs.gov and usa.gov check out and are fine as well.  The kicker is the link to a Google Doc.  I didn’t click on it, so I’m not sure what is behind the link, but I’m guessing that they want a username and password for something that I have control over.  Not going to click, not going to give out info.  I’m sure that IRS has much better ways of getting your attention than to send some ratty email your way.

December 19, 2013

Phishing Report Dec 2013

Filed under: phishing,SPAM — wklein @ 3:53 pm

This morning a phishing email has been making the rounds at Valparaiso University as reported by several students, faculty and staff.   The image below is a screen shot of the email.  Note the inbox size mentioned in the body and subject of the email does not match the inbox size listed at the bottom of each Gmail screen.  Valpo Gmail inboxes are typically in the 25-30GB range, not 25MB (which is rather low these days) as mentioned in the email.

Valpo IT will NEVER ask you for your username and password in a form like the one linked in the email.  There is no reason why we would ask someone to share their credentials in this manner.  Additionally, the form is located on a server outside the *.valpo.edu domain.  Anything listed outside our domain should be an immediate red flag and the individual should exercise caution when this happens.

Remember, you can mark emails as SPAM with the stop-sign symbol listed to the left of the trash icon above the email message.  Marking it as spam helps Google learn which messages are real and which are fake.

December 6, 2013


Filed under: SIGUCCS — wklein @ 2:26 pm

This past year, I was only able to spend about 48 hours at SIGUCCS. Far less time than years past. The time went by so quickly, that it was hard to digest the conference, the presentations and the relationships. At a tech conference, the vast majority of people are taking notes on their laptops or mobile devices. (note how I distinctly separated the two). I, however, wrote notes down in a Moleskine notebook and tried to somehow disconnect from technology at a tech conference. A bold move on my part. I love taking notes the old fashioned way. Every year I try to note down a key take-away from each of the sessions I attend. Here are the keys from the past conference:

  • David Zach spoke on Strategic Futures. One of his key points was: “Another term of mistake is adventure.” We are all going to make mistakes, big and small. What we do with the results will be the true measure of the situation.
  • Nik Varrone and Scott Plummer from SUNY Geneseo spoke on Lion Taming and Desktop Management. They kept referring to the “golden triangle” for apple management. They also said to check out Google’s Munki.
  • Brian Yulke, Lisa Barnett & Darin Phelps from NYU Law spoke about Application Development in User Services: Oxymoron or Incubator? They had a unique opportunity and skill set that they used to create an exam software tracking system. Their system followed the model of Can Do vs. Should do.
  • VCU presented on their Test Scanning system that was a home-brew. They are using Remark Office OMR. I’ll have to remember that in the future.
  • Scotty Wylie from VCU had back-to-back presentations. His next presentation explained their take on VirtualBox and how it helped leverage Mac support and other operating system builds.
  • The next presentation I attended was given by Simran Koonjul of Carnegie Mellon University. He spoke on the concept of Parallel Reporting that is happening at Carnegie Mellon in his department. One of the more intriguing concepts he discussed was the idea of propinquity and how it relates to proximity. Think about interactions, locations, interactions. Clustering of individuals leads to a greater chance of interaction. Increases the amount and type of support that can be offered to clients.
  • The Birds of a Feather (BOF) sessions were participant organized and led. Someone suggested a session on Digital Signage since the Concerto session speaker was unable to make it to the conference. We ended up discussing our setups, what works, what doesn’t work and what to expect in the future. Since our meeting, we have been continuing the discussion via email and may have a panel presentation next year.
  • Scott Saluga from Oberlin College led a talk on “Minimal Computing – Minimizing Technology to Maximize Work/Life Balance.” This was a very non-technical session that discussed strategies for making yourself more useful at work. Defensive Calendaring, schedule “someday” on the calendar to get to that project or trip you want to take “someday,” find a hobby outside of work, “don’t panic till I panic!”
  • Closing Plenary was Story Warriors with Kirk Weisler. He explained that stories are powerful tools. How often do we tell stories? How often do we tell the same stories? We want to hear stories that inspire & instill morale and values. Excuses don’t change results. Give stories to others so they may share them. Facts, symbols & emotions create effective communications. Facts alone do not inspire. Know the language of your audience…. How can we apply that to what we do everyday? Can we use this to be more effective with our communication between our department and the rest of campus?

November 15, 2013

eesh, i suck at blogging

Filed under: blogging — wklein @ 3:10 pm

i suck at this, i really do. i get caught up in the day-to-day and completely fail at doing anything meaningful with this blog. this post will hopefully kick my butt into gear in terms of posting and hashing out some paper ideas. come along for the ride if you wish.

December 4, 2012

Maximum Mailbox Quota Exceeded :: SPAM

Filed under: SPAM — wklein @ 11:39 am

Instances of SPAM are getting closer to the “real deal” when it comes to various reminders that IT departments are sending out to their customers and clients. Here is one of the latest ones.

———- Forwarded message ———-
From: ROTH, Marianne <marianne.roth@sbg.ac.at>
Date: Sat, Dec 1, 2012 at 1:23 PM
Subject: Maximum Mailbox Quota Exceeded

– {E-mail Account Users} –

Maximum Mailbox Quota Exceeded. Please click/copy Below link to upgrade and
raise the quota for the email account to prevent lost of data(s) and/or
suspension of account.


Please remember to log-out of your email account after you complete this

IT Service
System Administrator (R)

This message was sent using IMP, the Internet Messaging Program.

Issues with this email

  1. It didn’t come from an address that was part of our domain. If it didn’t come from someone within the @valpo.edu domain, that should be a clear indicator to inform/ignore/delete.
  2. Pointing to a Google Doc to collect information about a meeting or a group poll is one thing, but soliciting your account information for usernames, passwords or information regarding upgrading your account is a practice that is not followed.
  3. Threatening to suspend an email account is again, a practice that is not followed. Email is an official means of communication within the University. Suspending an official vehicle for communication between students, faculty and staff is a silly silly way to punish people for any reason.

Remember that you can use the Report Spam and Report Phishing links within an email to help Google Mail learn about these scams/spam and decrease emails like this in the future. Remain alert to emails like these. We will never ask for your login information through and email or in person. Your login information is yours alone and not to share with others.

November 15, 2012

Been Far Too Long…

Filed under: Valpo Law — wklein @ 11:37 am

It’s been far too long since I have written here and I’m not sure how I feel about it.  Not that I have purposefully pointed people to the Valpo Blogs site, I was never big on blogging in the first place.  Just wanted to summarize some of the past year’s more challenging items that I have run into during the course of working at the Valparaiso University School of Law.

  • Discovered True Crypt and why the DOJ uses it for keeping prying eyes away from evidence.  Oy Veh.
  • Make careful notes of classroom technology and how the input screens are wired.  Never know when that will come in handy.
  • Google Migration will suck your life for a couple weeks.  I completely am in awe of the Undgrad IT staff and their ability to be in migration mode for weeks and months at a time.
  • Spiceworks is your friend.  Saved my rear several times this year.
  • I still remember how to use VI, it was all muscle memory

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