It’s been a month since I started at Heartland Alliance, and I’m so thankful for the experiences I’ve had and everything I’ve learned so far! Since completing my training, I have started working with some participants within the Refugee and Immigrant Community Services program. Some of my responsibilities when working with participants include reaching out to each participant and talking to them about their current employment situations, searching for jobs that participants are eligible for/interested in, and helping participants apply for jobs. If a participant gets a call-back for an interview with a job placement, it is also my responsibility to accompany them to the interview, if necessary. Each time that I interact with a participant, whether that’s over the phone or through messaging or in-person, I also have to file case notes. As I’ve started getting to know each situation and learning about how I can best serve the participants that I’ve been assigned, the case notes have been very helpful. I can go back and read case notes from people who have previously interacted with/assisted my participants, which has helped me know how to move forward and continue communicating with the participants in an effective way.
When I had my first phone call talking to one of my participants, I was really nervous! I was worried that I would forget what to ask them, or say the wrong thing. Another challenge that I was nervous about was using an interpreter. Since most of my participants don’t speak fluent English, I have to merge calls with an interpreter every time I speak to my participants over the phone. The first time I did this, I was so worried that I would somehow mess up the call and have to call my participant back – which would not be the best first impression! But once I did it the first time, it was actually a lot easier than I was imagining. It’s been a learning curve trying to communicate with people who speak different languages, but it’s also been really cool!
As I’ve continued to learn more about how Heartland operates, I’ve been thinking about how this type of work relates to the topics of my classes back at school. In many of my Economics classes, we’ve talked a lot about things like efficiency, trade-offs, and the effects of different types of policies. Thinking about these concepts and how they might relate to the situations that refugees and immigrants face has made me consider how things might be improved for refugees and immigrants from an economics standpoint. Many refugees come to the US with some type of work experience in their home country – sometimes even extensive experience in important fields, like nursing. Is there a more efficient or effective way to transfer these skills to jobs in the US that companies could offer to refugees? Could there be some program that would allow refugees to show employers/educators what they already know, to earn credibility with US companies? It’s been interesting thinking about the relationship between economics and refugee and immigrant services, and I’m looking forward to learning more about these things while continuing to work with Heartland Alliance.
Nora Fisher, Heartland Alliance