Working in the office!

My first two months here at the Grünewald Guild have flown by. As the hospitality intern for summer programming, I have been busy getting the campus ready for guests and creating a welcoming and comfortable environment during their stay. I order supplies, assign weekly responsibilities to staff, and oversee the turnover of guest housing each weekend. Since programming is at half capacity for the summer, the groups have been smaller, allowing us to form close connections during shared meals, classes, and free time. The biggest change over the past two weeks has been switching from almost completely unstructured days without guests, to having a daily schedule with meals and activities. This has shifted my daily work routine and my timeline for getting things done. Instead of being able to plan out my day according to my most productive times and the specific tasks for the day, I am guided by mealtimes and morning and evening services. While I enjoy having guests here, this shift has highlighted the importance of work-life balance.

My morning commute to the Centrum is a two-minute walk across campus (even shorter if I’m late for breakfast). The Centrum is the main building on campus and houses the office, community living room, kitchen, and dining area of the Guild. Living at my workplace has had major benefits. For one, my coworkers are also my friends and neighbors. The six other staff members are the only people that I see on a regular basis, so we spend lots of time together outside of our daily work obligations. When temperatures reached 115 degrees here a few weeks ago, we drove an hour to Wenatchee to see the

A staff outing to the 59er Diner with Gray, Judy, and Lucy

new Fast and Furious movie together which was a great way to beat the heat. We’ve made many trips to the nearby diner for milkshakes and gone on quite a few hikes. Living here has also allowed me to be completely immersed in my work and see how my projects impact guest experience and daily functioning on campus. The seeds we planted in June are now the plants in the garden that I walk by each day and enjoy in my meals. And I benefit from the organizing and cleaning work I do by having more enjoyable spaces to be in.

Despite the many perks of staying on campus, there are some challenges when it comes to navigating the balance of work and rest. Since I rarely leave the campus for more than an hour, it is easy for me to keep adding on projects to my day and find things that need to be done. My day starts at 7:30-8am with breakfast set up and ends at 8pm after evening service. Instead of a contained eight-hour workday, I end up working somewhat sporadically throughout the day which can lead to me feeling both overworked, and underproductive. I really enjoy what I do, so it is easy for me to see things that need to be done around campus and jump in without considering if I have the time and energy to do so. However, this challenge has given me the opportunity to practice setting boundaries and prioritizing my personal time as well as my projects.

Painting on the porch in my free time!

Understanding what needs to be done and what can wait or be delegated to others’ is one of the most important things I have learned. During the 24-hour period between guests leaving on Saturday and arriving on Sunday, there are a lot of tasks to complete, but by assigning clear roles to each staff member, I feel confident resting on Saturday nights after my responsibilities are done. I also have more time during the week for the activities I enjoy such as hiking, art projects, and spending time with the staff.

During the height of the COVID-19 pandemic, working from home became the new normal, with the utilization of virtual meetings, projects, and collaboration. For some, working remotely increased productivity and flexibility, but it is likely that others struggled to set boundaries between work and rest. This summer, I have realized that no matter if I work from home or commute to the office in the future, I have the tools I need to distinguish between my professional and personal life and will be better equipped to set boundaries on my work. There is always more I could be doing, but being present in the moment, preserving my mental and physical well-being, and enjoying the time I have here are important too. When I find balance in my work, I am a better employee, neighbor, and friend. As guests continue to come and go this month, I am excited to hear their stories and make connections, as well as extend hospitality and kindness to welcome them into our community.

Going into CAPS, I had the assumption that most if not all of the placements would be remote, i.e. work from home. While this work style offered flexibility of location giving me the opportunity to travel and work anywhere I had Wi-Fi, I was worried about the potential lack of connections to the organization and staff. How could I form meaningful relationships and create a positive change if I was never in the same place with the people I was working toward that change with? To my surprise, after being selected as a fellow, many of the placements were in person or had in-person components. Going into the organization interviews, I didn’t let the pros or cons of either modality of work skew my opinion of the nonprofit organizations. Rather, I was focused on two somewhat simple things I am looking for in my future career: connection to the people and passion for the work. After my interview with Lutheran Services in America (LSA), I was overjoyed! I felt as if I had known the person who interviewed me my whole life, all of the nerves went away, and I felt like I was catching up with an old friend. When talking about the mission of LSA, it was apparent how much she believed in it. When she asked me what I was most passionate about, I shared my drive to advocate for and give a voice to people with intellectual and/or developmental disabilities (IDD). Then, we talked about the LSA Disability Network (DN) and how my passion could be fulfilled and expanded within it and I knew that LSA was the place for me.

My very first week with LSA, I had an introductory zoom meeting scheduled with every single member of the staff. Each meeting was like the others even though they were all different people working from different places. The first word that comes to mind when I think of those interactions and the people is genuine. They truly were interested in getting to know me and offer their support in any way they could. The phrase many of them used was “professionally and personally” indicating their desire to support me as a person and not solely as a summer intern.

Maybe it’s that LSA has such a small staff. Maybe it’s because they are all truly passionate about the work they are doing. Or maybe it’s because they cultivate a work environment where mutual respect, open dialogue, and empathy are the driving force behind every interaction.

As discussed during my first interview, much of the work I do is with the Lutheran Services in America Disability Network (LSA-DN). The DN has 16 dedicated members that have conversations and training around disability advocacy and policy and how to improve and enrich the lives of people with intellectual and developmental disabilities (IDD). The same genuineness that I continue to witness with my coworkers is also evident with these members. They are honest about how they are feeling within their organizations and within their lives. In a world where so many people are taught to leave their problems at the door when coming to work, it is so encouraging to see and hear these people opening up to one another and to me, a new face on the zoom gallery screen.

I don’t believe that these characteristics are only found at LSA. I truly believe this level of connection and empathy can be fostered anywhere (even in a virtual setting) as long as there is an intention. An intention not to be the best organization or even be the most efficient, but an intention to truly see the people you are working with and for as human beings. Within nonprofits, I think it is easy to lose sight of your staff because of the focus on the change you are trying to make in a community or in the world. While it is important to have this focus, taking a moment to acknowledge the humanness of the people doing the work and putting in the effort for the change can break down a barrier between those serving and those being served. This is when trust is created and a culture of empathy and understanding is cultivated.

Writing this, I find myself over halfway through my internship at BallotReady. It is hard to believe! There is much left to do, but there has been so much I have learned since my last entry. BallotReady provides a wide variety of learning opportunities. Recently, we were introduced to entering officeholder media pages into TAFT Satellite, BallotReady’s database created by their engineering team. In addition, our data team supervisors have been hosting Excel and SQL “jams” or learning sessions. SQL is the programming language used within their databases. As a Global Service major, I have not had much experience with programming and databases. Therefore, these training sessions have been very helpful for me in expanding my set of hard skills as well as boosting my confidence in using them. We have also had the opportunity to watch and participate in lunch and learn sessions every week; thus far, my favorite was a lunch and learn on hot cheetos. There are also future plans for career panels with fellow coworkers which I really look forward to because I admire the BallotReady team.

The social aspects of my internship have been extremely beneficial as well, despite our remote work. We recently had a virtual company retreat which allowed for reflecting on the organization’s progress this year, possible improvements, and for cross-company bonding opportunities. I was surprised and pleased that my intern cohort and I were included. Just by being included, we were able to better our relationships and efficiency as a team. We expressed goals and desires to collaborate together more throughout our journey outside of our weekly intern games event and daily check-ins. From there, we have all made efforts to engage more with one another. I have been overjoyed to learn more from my peers and to develop our friendships. Furthermore, the retreat was an educational experience to see the inner workings of a business and how its people make it evolve. BallotReady’s team is filled with creative young people with inspiring motivation, outside-the-box thinking, and great communication skills. 

Moving forward, I will continue to work on my intern minor where I help the Director of People and Operations consolidate their HR resources. We also will be starting projects on confirming early voting drop box locations and updating normalized positions data. Additionally, my supervisors on the data team have been offering to help me with job preparation before the internship ends. I am the only intern they currently have that has graduated so I greatly appreciate their efforts to guide and support me in my future endeavors.

As I enter the final month of my internship, I will be beginning my hunt for a full-time job. It is a scary time of transition that lies ahead. However, BallotReady has prepared me for entering the workforce and comforts me that they will be here to support me along the way. Through this internship, I have learned that I do not need to limit myself to nonprofit organizations; I can find meaningful work, great teams, and serve others in a variety of ways. I have also seen what it is like to work with an organization that values its employees well-being and how smoothly an organization can run as a community and not a hierarchy. BallotReady inspires me to go out into the world as a leader and person of service that upholds these practices and values. I look forward to learning more from them in this final month and then seeing where they take me into the future.

Sterling Group Home for individuals with developmental and intellectual disabilities

On June 30th, I visited LSSI’s Sterling Addiction Center, Sterling Group Home, and the Nachusa Lutheran Home campus, and I could not be more grateful to have the day trip that brought a lot of perspective to what I have been writing about. It would be no surprise to anyone that non-profit organizations can struggle, even in the simplest ways. But when you start to see these struggles in application, it really changes what you thought you knew.
On July 14th, I visited Bethel Christian Church in south Chicago, delivering new and exciting books for LSSI’s Visits to Mom program where families of incarcerated women are taken on a 3 hour drive to their moms, friends, and daughters. I talked to the main coordinator and he opened up about his passion for the job, staying connected with the community, and being excited to push his innovative ideas further.
Something that has really, pleasantly, stood out to me about this experience has been the staff camaraderie and endless amount of support they provide to one another. Behind each other’s backs, they say how wonderful individuals are doing, giving credit to the work that they are doing, and are in awe of the capacity to do their jobs well. I am starting to understand how noticeably powerful this mindset is to any occupation, but more importantly, for this non-profit organization that is constantly providing services to a wide variety of people. 

My visit to Bethel Christian Church to deliver books for the visits to mom program.

The Nachusa Lutheran Home is a large part of LSSI’s history. Originally built as an orphanage in the 1800s, this building was turned into a group home before having to be shut down due to city codes.

As a psychology and sociology major working in communications, I have discovered a new perspective for the position I never could have realized until becoming fully immersed in the experience. I have learned so much about myself in the office life, but more importantly, the professional characteristics I value. Honesty. Trust. Hard work. Support.
In addition to my fellowship experience, I have been doing a lot of soul-searching. A navigation through the thick weeds, daunting questions at the forefront of my mind: who do I want to be? But also, what do I need to do to get there? Time and time again, I am reminded that life doesn’t always turn out the way that you planned. Cheesy, I know. And as much as a planner as I am, I can see something beautiful in that. Something beautiful in the idea of things happening naturally, perhaps not the way your tedious mind had expected. I thought I would be at a minimum wage job, dealing with a variety of interesting customers until I couldn’t see straight this summer. And then that beautiful thing happened: this fellowship. I’m working for a non-profit that I believe in, that I see helping real people with extraordinary stories. I see its employees going above and beyond supporting one another and going forthright with their tasks to do the programs justice. The clients justice.

At Valpo, the students are highly ambitious and it can be intimidating to go on your own path. There is so much value in the soft skills that we don’t celebrate enough, don’t talk about enough. At the end of the day, we have to be ourselves to its full capacity. We deserve that, whatever that looks like. Pursuing and standing up for things that we believe in, and building connections with people that make us better. We have to question our perceptions and embrace the things that make us unique. I say these things as a reminder for you, but also to myself. I’m trying. I’m soaking up every moment that is to learn from, and finding myself along the way.

Much has happened since my previous blog post. On a logistical end, my IT issues have been resolved and I have begun working more directly with Heartland clients. I find it especially difficult to articulate the vast array of feelings and thoughts that cross my mind when doing my work. There is awe at the strength of our clients for enduring countless struggles, all for the hope of a better life. Along with it, a deep sense of appreciation for the comparatively easy, coddled life I have. On a practical level, there are feelings of incompetence whenever I make a phone call and stumble across language barriers. Many of these individuals know 2 or more languages even before English, a truly outstanding feat as anyone who’s tried to learn a language knows. To complicate matters further, my work has not been near the caliber of a clinician, it has been largely logistical: making calls to schedule appointments and check in with clients. Yet my feelings emerge all the same. Perhaps it is the knowledge that I am contributing to an effort greater than myself or the hope my efforts aren’t going unnoticed among the staff and clients. Likely it’s both.

For the sake of confidentiality, I cannot share specific stories, so in place of such, I simply ask the reader to imagine the life of a refugee. Refugees across the globe come from any number of backgrounds with one thing in common, trauma. Some are fleeing from wars that destroyed their homes, others leave their towns under the cover of night with nothing more than the clothes on their backs to escape persecution for their religion, political, or sexual/gender identities. A family’s difficulty does not end after their individual exodus either; most spend years, and more often than not the remainder of their lives, in United Nations refugee camps which I discussed in my last post. Yet these are still preferable to the life they left.

I don’t write about such trauma to glorify their resilience, as it is apparent enough. Nor do I intend to use the struggles of others to build some sort of empathetic veil of white savior-ism over myself. If anything I write to show how we as a nation, and as humans have failed one another. What an exercise in forgiveness it must be to seek refuge in the same nation that began the political unrest that eventually led to the destruction of your home. What continued bravery to willingly come to a nation whose previous administrations built a cult of hatred for the refugees it helped create through the insatiable hunger of its bloated military-industrial complex or the boundless greed of its corporations. Thinking in the wake of such unconscionable despair leaves quite the hefty psychological toll. After all, what am I, a single undergrad, to do?

I have no answer to the problems at large. But I do know that I can help those who are here now. I can assist Heartland’s clients as they build new lives, even with duties as small as facilitating communication between clinicians or counselors. I hope I can help a few souls find peace in a disorderly, chaotic world. If I can do that, I will find some solace.

Ingenuity: The quality of being clever, original, and inventive. While I’d like to believe that I’ve always been clever, I can definitely say that my time so far working with Ingenuity Inc. has grown my skills in every definition of the word. 

Ingenuity is a nonprofit organization that connects arts partners with Chicago Public Schools, as well as collecting and providing data on inequality and disparities throughout the system. As an intern with the Partnership and Learning department, I have been working on forging the connection between partners and the ever changing requirements of CPS. This year, the annual event for new partners has been revamped to include two other organizations: Communities In Schools of Chicago and the Chicago Literacy Alliance. My role has been a smattering of different tasks: finding speakers, creating social media posts, writing scripts, organizing the gist of the conference, and getting out of my comfort zone.

Something that has been a big challenge for me is battling imposter syndrome. My coworkers, supervisors, and the other interns I’m working with often feel head and shoulders above me in both skill and experience. I’ve found myself feeling meek and choosing not to participate in meetings rather than share my voice. Everyone I work with has been great with encouraging and congratulating me for the work I’ve put in, but it’s taken a while to see it myself. Today I sent out a newsletter I had created to over 5,000 people. That was a moment that put things into perspective and made me realize the impact of the work I’ve been doing. Would anyone who got that email ever know it was written by an intern with an inferiority complex? No, but that’s the highlight of it. They’ll never know, but I will, and that’s something for me to be proud of. 

This summer has been filled with a lot of personal challenges. I can only hope that my next month of being a CAPS fellow wont continue that trend. While I’ve been feeling pretty heartbroken and alone, the kindness and flexibility of my supervisors has allowed me to take time for myself and grow in ways that, while not related to my work performance, are necessary for my own growth. I have been leaning on introspection and the importance of reflection that is constantly promoted by ILAS to pull my thoughts out of myself and back into my work.

I’ve picked up a job working weekends at the American Girl Place. It’s not a job that I would normally gravitate towards, but it has allowed me to work with so many kids and watch their eyes light up with the joy of a new toy or experience. These interactions have been so special for me. Ingenuity’s purpose is to provide children, especially those in underserved communities, with access to the arts so that they can experience the joy of discovering a new passion. My work with Ingenuity is not only fulfilling for my current self and future career goals, but for the kid in me, the terrible clarinet player, mediocre soprano, and aspiring poet who had so many giggles and proudest accomplishments spurred from the arts.

My first experience in Austin Texas was sleeping on top of my luggage at the Austin International Airport. After 5 long hours of flying and 4 hours of layover, I eventually made it to Texas where I soon realized nothing was open yet and I had to stay at the airport until 9 in the morning. Thankfully, I had my book and lots of delicious coffee to get me through it.

Checking into my apartment was fairly easy and went very smoothly. What I did not expect was a roommate. Do not get me wrong, I was happy to have a roommate; however, it would have been nice to know beforehand instead of thinking I walked into the wrong apartment room. All that considered, my roommate Dani is a really nice person who has helped me experience what it is like to live in Austin Texas.

On June 3rd, I had my first official day in the Water to Thrive office. I learned so much about my other coworkers and what it is like to work for this nonprofit as a CAPS fellow. I also learned more about the organization in general.

Water to Thrive is a faith-based, nonprofit organization that works directly with East Africa to supply clean water to the rural areas. This was interesting to me because it brought up so many questions that I did not know I had. For instance, I wondered about funding for the projects and the organization, how the wells are maintained, how well locations are decided on and what goes into the training for the implementation of these wells? Learning the answers to these questions is all a part of my projects this summer and I am very ecstatic that I get the privilege to work side-by-side with this wonderful group of people while experiencing the amazing city of Austin.

From the projects that I have been working on I have learned communication skills, how to create various kinds of graphics and posts, project plan proposals and what it takes to keep a nonprofit organization going. I have also learned and experienced what it is like to live in a different state essentially on my own. All of these skills and experiences are things that I want to continue working on because it will help benefit me in my future career as a healthcare leader. As well as help me find my place that I want to be a part of.

All things considered, I would not change the experiences I have had so far because all of them, even the challenging ones, have impacted who I am and who I want to become. I have had to adapt to a completely different city and figure out my own way to live here. As mentioned at the beginning, I may have had a bit of a rough start but in the end it has made me stronger and more confident in myself.

As I prepare for my trip to Austin, Texas, where I will be spending one week of my internship in-person with Water to Thrive, I can’t help but reflect on all of the connections in my life that have helped get me here. My introduction to both the CAPS Fellowship and Water to Thrive organization started my freshman year of college while taking a required class for my Philanthropic Leadership & Service. Assuming that students attaining this minor were a target audience to introduce to the CAPS program, we had someone from the Institute for Leadership and Service present to our class about this fellowship opportunity. Being both a first-year and exploratory studies student, I was hesitant to apply for this opportunity, as I had little to no idea what I wanted to do when I was older. However, Madison Magiera, a classmate of mine, applied and was matched with Water to Thrive, so I learned a lot about the program and her experience as she was going through it herself.

It took me until the spring of my junior year of college to decide to officially go for it and apply for this fellowship. After a fairly lengthy interview process (and probably some personal bias towards the organization I had heard such great things about), I was matched with Water to Thrive. Not only that, but so was Morgan Olson – a mutual friend of mine. Morgan and I both grew up in the city of Valparaiso with many mutual friends in high school, but were never officially introduced to one another until becoming collegiate cohorts in this program. However, the connections we both had to one another allowed for us to plan and execute a week-long in-person internship experience together in Austin.

Not only had I realized that much of the position I am in today was due to connections I had made during very different walks of life, but soon another few random connections would soon lay even more opportunities in my lap. First, Morgan’s alumni mentor offered to lend a helping hand and pick us up from the airport when we arrived and even suggested dinner one evening this upcoming week. Along with this, a family friend of mine discovered I would be in Austin, his hometown, and insisted that he take us to a “honky tonk” while we are here.

As a college student interested in the field of communication, I have always been told that networking and making connections with people is crucial in this particular career field. Not only have I been fortunate to have my connections aid me in navigating this new experience travelling to a new city, but I am sure I will make even more connections when I am down there, which may come back to help me in the future.