Heartland Alliance


To A Future CAPS Fellow by Justin McClain

It has been two weeks since I finished my internship with Heartland Alliance on the case management team. Another case management intern, Marie Dix, wrote the blog post, “Unfinished,” and her words beautifully captured some of the thoughts currently racing through my mind: the positive staff culture I’ll miss, the systemic injustices refugees face, and the connections to families I now have to let go. With my final blog post, I want to leave a message to future CAPS Fellows:   I am not sure how I will capture everything I want to say, but I suppose the easiest place to start is at the beginning. The application process for the CAPS Fellowship is not a hard process, but, just like the internship itself, you get out what you put in. It definitely makes you take a moment to close your eyes and envision the future you want. I, like […]


Uncertainty, Discernment, and Discovery by Lydia Knorp

As I reflect on my time at Heartland Alliance, many thoughts and emotions come to mind; the most prominent being gratitude. I came into this internship seeking clarity. Whether it be clarity regarding the path I want to pursue or a deeper understanding of what I do not enjoy, I was hoping to find meaning in this experience.  This feeling of gratitude that I mentioned is for the gift of clarity that Heartland Alliance has blessed me with. I came into my internship confident and still am certain that I have found my home in the field of Social Work. However, in a vast field, I had struggled to pinpoint my passions within the field. Working with refugees at Heartland Alliance is something I thought I would enjoy, but I had no idea how much I would come to love it. There is something special about working with people from […]


Unfinished by Marie Dix

This is the last of my 11 weeks with the refugee case management team at Heartland Alliance. I admit there is much about this remote work that I won’t miss: being on hold for 15 minutes with an insurance company, realizing that the reason my coworkers were ignoring me was because I was muted, and the frustration of being “it” in games of four way telephone tag between clients, interpreters, and other offices. There’s even more that I will miss though: my coworkers (and the gifs they send in our Microsoft Teams chat), the families I’ve come to know, and the opportunities to learn about the world without leaving my bedroom.   My sphere of awareness grew beyond the four walls of my cozy suburban house to encompass the ongoing genocides in Myanmar/Burma, the torture and murder of LGBTQ people in many African nations and the harsh realities of rebuilding […]


Your Environment by Akira Kennedy

There are a lot of things that have a subconscious or conscious impact on you. Waking up to it being a gloomy day versus a sunny day affects you. The way someone says something to you, or your outfit of the day. Over the course of these past few months I have had the time to acknowledge these subtle changes in my day, and how they can drastically change my mood. I started only picking out clothes that I wanted to wear, so that I can have that extra ounce of confidence. I noticed the difference in mood when I did not get fresh air and when I did. The difference of one less hour of sleep. Right now I am noticing how my bedroom does not fit my current needs and plays a big part in the lack of motivation I have been feeling since quarantine started. It took […]


A Changed Fourth of July by Justin McClain

As I write this blog post, my parents are having a conversation about what my family is going to grill on Saturday to celebrate our nation’s independence, my sister is outside working on her tan so she can get the perfect Instagram picture, and I have a countdown ticking away on my phone to when Hamilton drops on Disney+. My life probably mirrors many other lives across the United States today; people are changing their Fourth of July plans to fit the restraints of the pandemic and wrapping up their work for the three-day weekend, but there is one major difference. I cannot stop thinking about the millions of people in camps across the world who are anxiously awaiting approval to seek refuge in a country like the United States.   I am not trying to get political, but I am going to state a few facts that I have […]


Lost in Translation by Marie Dix

During my first few weeks working with the refugee case management team at Heartland Alliance, I would tell my curious friends and family (partly joking) that I call people I don’t know in languages I don’t speak to help connect them with services I know little about. Every day that assessment becomes a little less true, as with each encounter I get to know our families better and learn the ins and outs of services SSI and SNAP and WIC. Although I’ve become fluent in social service acronyms, I haven’t made much progress on my Swahili, Pashto, or Arabic, so I guess my original statement will always be a little true! I will forever be grateful for our skilled, generous, and endlessly patient interpreters.    I have always been less comfortable on the phone than in person, and the first few calls I made, though well intentioned, were awkward and […]


Embracing Discomfort by Lydia Knorp

My work at Heartland ALLiance has been inspiring, eye opening, and something that I look forward to each day. I came in the CAPS program struggling to pinpoint my calling. I knew that I had found my home in the field of Social Work; yet in a field so vast, I struggled to narrow down what branch of social work I wanted to work in. My weeks at Heartland thus far have been a comforting confirmation for me of the work that I passionately want to pursue. This experience has reminded me of the beauty I find when working with people different than me. However, my time at Heartland has also reminded me that helping people navigate injustices, no matter how much passion I have, will be and should be uncomfortable. Our current times have been startling reminders of the disparities in our systems and the ways that the people […]


Times of Transition by Hilary Van Oss

Times of transition. They are different for everyone and people experience them in different ways; however, what usually links them together is the reflection that occurs from going from one chapter of life to another. This summer has been a time of transition for me as I am in the gap of time between being a student and being an “adult”. Graduating from Valpo this past May marked the end of my time as a student and my CAPS experience has been a blessing as it has been the experience that I needed during this time of transition within my life. It has provided me with time for the reflection, growth and self-discovery that is integral following a major chapter of life. Below is an excerpt from my CAPS personal statement that I wrote as I was applying to the fellowship program: One of the biggest question that I keep […]


Knowledge and Ignorance by Ty Snarr

Nearing the end of my summer, work at Heartland Alliance has proven both to be exactly what I expected and exactly what I did not expect. On a practical level, Heartland Alliance functions very similarly to how it was described. It is an underfunded non-profit. When I was originally told at the beginning of the summer that I would be taking participants to social services, health clinics, and completing administrative work, that has all turned out to be exactly true. However, the interaction with coworkers, participants, and the community has been anything but predictable. Working in an office setting, I had both an expectation and hope for coworkers. Media often portrays office settings as problematic, dog-eat-dog, and full of annoying employees. Shortly after arriving, I realized how naive I was. Non-profits, or at least Heartland, cannot afford to function in this manner. The interdependence between departments at Heartland creates both […]


Faces of Hope by Hilary Van Oss

You can learn a lot about a person by looking at their face. The face is a portal to one’s soul; it shows what they are feeling and thinking. These past few weeks I have looked into the faces of many individuals who have just made a huge, courageous leap of faith by moving to and settling into the United States as a refugee. Working at Heartland Alliance’s Refugee and Immigrant Community Services (RICS) office, I have had the privilege to look into many faces of hope. RICS is a refugee resettlement agency that works with refugees from airport pick-up when they arrive in Chicago to navigating public transportation to English class to assisting with public benefits and government services to searching for employment and the list goes on. I am specifically a Case Management intern which means that I am helping our participants extensively within the first 90 days […]


Coming to Chicago by Ty Snarr

Coming to Chicago, my life felt utterly different. Growing up in a rural town in Ohio, all I have known is cornfields, pastures, and knowing every neighbor. While those things definitely have their advantages and disadvantages, pulling up to my apartment was exciting. I honestly felt as if I didn’t deserve to be getting the treatment of living in the Loop. This was just the beginning of my getting acclimated to the city. Part of my excitement soon turned into frustration as the first place I went to buy milk charged $5.00 a gallon. Nevertheless, I knew once I established a routine (and found a reasonably priced grocery store) I would begin to feel more at home. The second day in Chicago was a day preparing me to navigate the city. I practiced my route to work, taking the brown line to and from Heartland Alliance. Heartland Alliance is an […]


It’s Complicated

In my last blog, I was feeling a lot of stress. I was struggling with one of my biggest weaknesses: anxiety. Although my internship always keeps me on my toes, I eventually got into the rhythm of things. Psychologically, I think it helped that there were interns that started after me who I guided. For example, I taught them about different trips and what documents to bring (such documents to apply for a social security card). I gained confidence because that proved to me that I was retaining reliable knowledge while at RICS.  As gained more confidence in my actions, I was able to relax more, better reflect on my experiences, and enjoy my time with the participants* and my coworkers. When I was first here, I thought about whether or not moving to the US was worth it for some of the participants. It seemed so dismal at the […]


“Every Voice Matters”

Satu, dua, tiga…   This past Friday was our final day of Refugee Youth Summer Program here at Heartland Alliance- a day filled with many emotions, from exuberant pride at the growth and confidence of our kids, to humbling gratitude at the opportunity to work with them each day, and finally the acute sadness that accompanies difficult goodbyes.   For the last six weeks, I’ve waited in front of the Howard Jewel-Osco in Rogers Park for our youth to come out to summer program, based this year around the theme “Every Voice Matters”  (“camp” is not used by Heartland due to its potentially retraumatizing connotations). Kids between 5-15 years old from countries such as Syria, Eritrea, Burma, and Central African Republic- many of whom are relatively recent arrivals to the United States- are invited to summer program as an opportunity to build relationships, promote familiarization with their greater Chicago community, […]


Where Do I Go From Here?

Since this is my first blog, I’ll introduce myself. Hello, I’m Alicia, and I want to be an advocate for human trafficking survivors. It’s always a little awkward for me when I tell people my career aspirations. Human trafficking it’s exactly a light dinner conversation people expect when they ask me, “what do you want to do after graduation?” It may seem like I’m being unnecessarily specific, but I’m actually expanding my options. In high school I wanted to be a psychologist that specializes in healing trauma caused by human trafficking; however, VU has helped me broaden my career horizon while still centering it around human trafficking survivors. I could work as a lawyer, a policy maker, a researcher, an FBI intelligence analyst, or a caseworker. This why I find myself interning under caseworkers at Heartland Alliance’s Refugee and Immigrant Community Services (RICS). While this internship has been interpersonally and […]


“But Do You Have Friends?”

“I get to do this every day.” This thought has echoed within my mind repeatedly over the course of the last few weeks, carrying through the Chicago view from my apartment window, to the neighborhoods surrounding my brown line L commute, to the community-style lunches enjoyed by my department each day that bring together different cultures, flavors, and perspectives. I am reminded of it when I hear and learn new languages from my office desk, and when I witness the kind of joy that can only come from a two-year old ready to run outside to play. And though my first few weeks in Youth and Family Services have consisted more or less of blindly stumbling around while simultaneously trying to pretend that I actually know what’s going on, I remain thankful that I stumbled into Heartland.  During these first few weeks in Chicago with Heartland Alliance’s Refugee and Immigrant […]